Luna pant Not Turning ON — OR — Turning Off by itself after turning ON

• Make sure the pant and the port is completely dry
• Make sure that the cable connection is not loose
• Make sure that the power bank is charged and you are using the correct power out port as given in the power bank instructions.
• Make sure that the power bank is USB PD compliant and you are using a USB C to C cable. If this doesn’t fix the issue or if there are any visible damage such as exposed wires contact customer support for assistance.

Luna pant turning ON but not heating

• Ensure that the Luna Pant is connecting with the smartphone and the proper modes are set.
• Wait for a few minutes. It may take some time for the pant to start heating.
• If the Luna Pant still does not start heating, contact customer support for assistance.

Luna Pant not connecting with the app or any other app related issue

• Ensure that the Luna Pant itself is working and heating in its default setting.
• Then contact customer support.

Luna Pant Overheating even at the lowest heat setting

• Immediately turn off and unplug the Luna Pant if it becomes uncomfortably hot.
• Check that the Luna Pant is not covered with heavy or insulating materials that may trap heat.
• If overheating persists, discontinue use and contact customer support for guidance.

Complaints

You can register your complaints at: (+91) 7065446044 hello@ednams.com